I've had the reply to my letter for weeks now. I suppose I knew what they would say. I have carried it around with me trying to get the strength together to read it.... Dated 15th July they did investigate - with the time extension - in the time frame they gave me and I can't really complain (again) as they do seem to have investigated my concerns. The letter gives the impression that all persons involved were consulted in order to address my concerns - and offer an apology - so for that at least I am happy.
I don't suppose there is any use in replying anyway. Nothing more is going to happen and re-reading the letter and going over the events of the last year are not going to help anyone - and definitely not me!!
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