Complaint Update!

The Complaints Department - or whatever they are officially called - rang me last week to get an extension on the date they promised to resolve my complaint by. The reason? My Consultant was on annual leave for three weeks and they are therefore unable to complete our investigation until they return. I told her this was the main reason for my complaint in the first place. She didn't quite see the irony. So now it will be the 23rd July before I hear anything - unless he decides to take more time off!!! The phrase used in the letter dates 20th June is: On this basis I would expect the process to be completed and a response posted to you on or before the 23rd July 2008.